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UtiliFlex Platform Overview

The UtiliFlex software platform is the foundation for a suite of modules including:

  • meter data management (MDM)
  • event and outage management/GIS integration
  • TOU administration
  • consumer automation and interfaces
  • demand response program management
  • STS/AMI network management

Traditional MDM systems store AMI data as well as apply tariff structures and prepare the data for billing purposes. While providing the functionality of a MDM, UtiliFlex is also a comprehensive suite of applications and interfaces taking advantage of the additional information and communication capabilities of Smart Metering.  In addition to helping utilities realize the efficiencies of Smart Metering, UtiliFlex allows utilities to extend the benefits directly to their end-use consumers. Utility consumers see tangible benefits of the STS/AMI investment through services such as:

  • On-Demand Consumption Data
  • Prepayment and Alternate Billing Services
  • Automated Connection / Disconnection
  • Consumption Alerts
  • Demand Response Capabilities

UtiliFlex provides this information across communication platforms, including:

  • Web page/Internet
  • Web widgets ingrated into 3rd party platforms
  • Text messaging (SMS)
  • Automated inbound/outbound voice (IVR)

UtiliFlex provides these capabilities using an extendable Web-Oriented Architecture (WOA) platform which allows rapid development and deployment while maximizing scalability.

The combination of Smart Metering and the UtiliFlex platform enables utilities to realize the promised efficiencies of STS/AMI and radically improve the way they interface with their customers.

The combination of STS Metering, Smart Metering and the UtiliFlex platform enables utilities to realize the promised efficiencies of STS and AMI in a single platform that radically improve the way they interface with their customers.

 

UtiliFlex Interfaces

UtiliFlex's core software is the foundation for a range of customized systems ranging from simple payment gateways to meter data management (MDMS), event and outage management, demand management, and geographical information systems for the utility industry.

UtiliFlex contains an integrated Meter Abstraction Engine (MAE) which allows UtiliFlex to provide common utility and consumer interfaces while managing meters from multiple vendors.

UtiliFlex is a mature, robust system, managing large databases of customers and meter data, whose multi-lingual, multi-device interfaces allow customers, resellers and customer service representatives to manage payments, usage data and communications in a friendly well integrated environment.

  • Multi-vendor metering system support
  • Robust payment gateway capabilities
  • Provides advanced meter database (MDMS) functionality
  • CSR - Customer/Meter Management Interfaces

UtiliFlex is completely web/internet technology based. Web interfaces for customer service representatives are powerful, informative and flexible. Powerful customer search and selection options provide normal customer service functionality as well powerful smart meter control options like load limiting and demand shedding, in one system.

Consumer Interfaces

Utiliflex allows utilities to provide consumers direct access to interfaces that are clean, informative, multi-lingual, and work appropriately for all web browsers. It can be properly branded for your utility. Neither JavaScript or Flash are required, even CSS (Style Sheet) support is optional. The exact same code automatically adapts to smart phones, home gaming systems (like the Nintendo Wii) and meets 508 compliance guidelines. Additionally, UtiliFlex also allows utilities to provide communication with consumers via IVR and SMS (text messaging).

UtiliFlex also provides graphs of data, with integrated "drill down" functionality, for both customers and service representatives.

 

 

Reports and Export Functionality

Powerful reporting and exporting features are built-in, and allow reports data to be exported as a native XLS, (MS Excel Spreadsheet) or CSV (Comma Separated Values) or other formats.

Custom reports with interactive selection criteria can be quickly added or modified. Utiliflex reporting uses relatively "flat" table views. enabling customers to quickly define reports without excessive complex joins or lookups.

UtiliFlex has been successfully integrated with utility customer information and billing systems and outage management systems using common gateway technologies such as SOAP/XML, and EDI. UtiliFlex also supports proprietary gateway formats such as SAP iDOC and IBM's MQ Series. Custom import/export functions and connectors are easily created and integrated.

 

 

Payment Gateways

Payment Screens are clean and informative, again, multi-lingual, and multi-browser. UtiliFlex enables payments using:

  • Standard utility CSR stations
  • Scratch Cards
  • 3rd party merchants
  • Web payments (credit, direct debit)

The UtiliFlex payment gateway is interfaced with the existing utility CIS and utilizes existing utility bank relationships for credit/debit processing.

 
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UtiliFlex Software

UtiliFlex provides a comprehensive suite of applications which allow utilities to take advantage the additional capabilities offered by STS and Smart Metering platforms.

Consumer Driven

UtiliFlex helps utilities bring the advantages of STS and Smart Metering directly to the consumer. Through web and mobile devices, consumers can control their usage and manage all aspects of their electric utility account.

Turn-Key Solutions

UtiliFlex offers complete turn-key solutions including equipment, deployment, and integration.  From pilot programs to large-scale deployments, UtiliFlex can provide a comprehensive solution to the utility.

Custom Development

UtiliFlex can leverage our experience interfacing with multiple meter and utility software vendors to provide custom software solutions. This includes basic integration work to complex web-based applications.