Home Features Interactive Voice Response

Interactive Voice Response (IVR)

The UtiliFlex platform includes powerful Integrated Voice Response (IVR) capabilities, The basic UtiliFlex IVR module includes the ability for utility customers to:

  • Pay Bills (Arrears/Post-Paid)
  • Purchase Electricity (PrePaid/Pay-As-You-Go)
  • Retrieve Usage/Payment/Balance Information

Optionally, the UtiliFlex IVR can be customized for:

  • low balance,/disconnect warnings (dial out)
  • outage notifications (dial out)
  • reseller functions

UtiliFlex IVR solutions are:

  • Linux Asterisk based
  • Scalable (single phone lines to hundreds per server)
  • Capable of traditional hard wired and VOIP (Voice Over IP) interfaces
  • Reliable
  • Secure
 

UtiliFlex Software

UtiliFlex provides a comprehensive suite of applications which allow utilities to take advantage the additional capabilities offered by STS and Smart Metering platforms.

Consumer Driven

UtiliFlex helps utilities bring the advantages of STS and Smart Metering directly to the consumer. Through web and mobile devices, consumers can control their usage and manage all aspects of their electric utility account.

Turn-Key Solutions

UtiliFlex offers complete turn-key solutions including equipment, deployment, and integration.  From pilot programs to large-scale deployments, UtiliFlex can provide a comprehensive solution to the utility.

Custom Development

UtiliFlex can leverage our experience interfacing with multiple meter and utility software vendors to provide custom software solutions. This includes basic integration work to complex web-based applications.